Privacy policy

The policy covers esalettertherapist.com and every service provided through it, from booking and evaluations to ESA letters and customer support. Here, "ESA Letter Therapist", "we" and "us" mean [to be completed: legal business name], and "you" means any person using the site or our services.

Health details you give us during an evaluation may also fall under our notice of privacy practices. That notice sets out extra rights that attach to health information. Where the two documents conflict, the notice of privacy practices governs that health information.

We limit what we gather to what's required to run and improve our services.

• Contact and account details like your name, email, phone number and the state you live in
• Booking details like your appointment time and which letter you asked for
• Health details you tell us in your evaluation, like symptoms, background and the way your animal helps
• Details about your animals, like how many you have and what kind they are
• Payment details, which our payment provider handles; full card numbers are never kept on our side
• Technical details like your device, browser, IP address and the pages you view, gathered with cookies and comparable technologies

Your information lets us book and conduct your evaluation, allows the therapist to decide whether an ESA letter fits, and lets us prepare and send your letter, take payment once a letter is issued, and answer your questions and requests.

We also rely on it to protect the site, stop fraud, satisfy legal and professional record-keeping duties, and learn how visitors use the site so we can make it better. Health details from your evaluation are never used for advertising.

We disclose information only in the ways set out in this section. Licensed therapists who take part in your evaluation and letter can view whatever they need for that work.

Outside vendors help us operate, for example with hosting, phone or video calls, email, scheduling and payments. They are permitted to use your information solely to serve us and are required to safeguard it.

Your personal information is never sold. We don't pass your letter or health details to a landlord or other housing provider; whether and when to share your letter is up to you. We may release information when the law requires it, to keep someone safe, or in a business transaction such as a merger, and this policy would still apply.

Cookies and related technologies help the site function, hold on to your settings and count visits. Your browser settings let you manage cookies, though turning some off may change how parts of the site behave.

[to be completed: list of analytics and advertising tools in use, if any, and any opt-out links.]

Administrative, technical and physical measures, such as encrypted connections and tight limits on who can open health records, help keep your information safe. Still, no way of sending or storing data is risk-free, so we can't guarantee total security.

Unless we've asked for a particular document, please avoid emailing us detailed medical records.

Information stays with us only as long as we need it to serve you and to satisfy the legal, professional and record-keeping rules that cover clinical records. Once that period ends, we erase it or strip it of identifying details. [to be completed: specific retention periods.]

Your state's law may give you the right to see, fix or erase the personal information we hold, get a copy of it, or object to some ways we use it. Certain records, clinical records among them, may have to be retained for legal reasons even after you ask for deletion.

Send any request to support@esalettertherapist.com with "Privacy request" in the subject line. We'll confirm who you are before we act. Marketing emails include an unsubscribe link you can use whenever you like.

[to be completed: any state-specific disclosures required by applicable privacy laws.]

Our services are meant for adults, and we don't intentionally gather personal information from anyone younger than 13. If you think a child has sent us information, let us know by email and we'll remove it. [to be completed: policy for applicants under 18, if any.]

This policy may be revised now and then. Each time, we'll update the effective date shown above, and for major changes we'll make reasonable efforts to tell you.

Questions about this policy or the way we treat your information can go to support@esalettertherapist.com. [to be completed: mailing address for privacy notices, if required.]